Welcome to www.pulsesocial.co.uk. This website is owned and operated by Pulse Social Sports Group CIC ("we", "us", "our"), a Community Interest Company dedicated to creating inclusive sporting opportunities across London and the South East.
By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
1.1. The content on this website is for your general information and use only. It is subject to change without notice.
1.2. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website.
1.3. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
2.1. Pulse Social Sports Group CIC provides a variety of community-focused services, including but not limited to:
2.2. All services are subject to availability and formal booking confirmation. We reserve the right to refuse service or cancel bookings at our discretion.
3.1. Booking Process: Bookings for parties, corporate events, workshops, clubs, sessions or any other services ("Activities") are considered provisional until confirmed by us in writing (including by email) and, where applicable, a deposit and/or full payment is received and cleared.
3.2. Payment Terms: Unless we confirm otherwise in writing, payment must be made in full in advance. Deposits are non-refundable. We may require a non-refundable deposit to secure a date/time/venue and we may refuse admission/participation where payment has not been received by the due date.
3.3. Pricing: Prices advertised on our website are indicative and may change from time to time. The price confirmed at booking will apply to that booking. All prices are stated in GBP unless stated otherwise.
3.4. Not-for-Profit Status: As a Community Interest Company (CIC), you acknowledge that all proceeds from our paid services (such as corporate days and parties) are reinvested back into our community projects to support inclusive sports.
3.5. Strict Cancellation Policy (7 Days / No Refunds for Late Cancellations):
a) Customer cancellation: If you cancel a booking for any reason, you must notify us in writing.
b) 7-day rule: Cancellations received less than 7 clear days before the scheduled start time of the Activity are not refundable and any outstanding balance remains payable.
c) Cancellations received 7+ clear days before: Where we agree to a refund, it will be limited to sums actually paid minus any non-refundable deposit and any non-recoverable costs we have incurred (including venue hire, third-party suppliers, staffing, travel, equipment hire, and administration).
d) No-shows / late arrivals: No refunds or credits are provided for non-attendance, shortened attendance, or late arrival.
e) Rescheduling: Rescheduling is at our discretion and may be treated as a cancellation and rebooking. Where we agree to reschedule, an administration fee and/or price difference may apply.
3.6. Our Cancellation / Changes: We may cancel, postpone or amend an Activity due to safety, low numbers, venue unavailability, coach unavailability, severe weather, illness, or other circumstances beyond our reasonable control. Where we cancel an Activity, we will (at our option) offer a reschedule date or a refund of amounts paid for that Activity (excluding any third-party fees we cannot recover). We are not responsible for your travel, accommodation, loss of earnings, or other indirect costs.
4.1. Inclusivity: We welcome participants of all abilities and disabilities. However, it is the responsibility of the parent, guardian, or corporate organiser to inform us of any specific medical conditions, allergies, or support requirements prior to the activity.
4.2. DBS and Qualifications: We guarantee that all our coaches are DBS checked and appropriately qualified to provide a safe and supportive environment.
4.3. Assumption of Risk: Participation in sports activities involves inherent physical risks. By booking our services, you acknowledge these risks. Pulse Social Sports Group CIC maintains public liability insurance, but we are not liable for injuries sustained during activities unless caused by our proven negligence.
5.1. We are committed to "Creating a Sporting Smile" and maintaining a safe environment. We reserve the right to remove any participant whose behaviour is deemed unsafe, disruptive, or discriminatory.
5.2. Our safeguarding policy applies to all interactions. Any concerns should be reported immediately to our designated safeguarding lead via the contact details on our website.
6.1. Ownership: Unless stated otherwise, all intellectual property rights in and to this website and its content are owned by or licensed to Pulse Social Sports Group CIC. This includes (without limitation) text, coaching content, session plans, workshop materials, videos, photographs, graphics, logos, designs, page layout, look and feel, branding, trade names, domain names, and all underlying software and code (together, the "Content").
6.2. No Transfer: Nothing in these Terms grants you any right, title or interest in our Content other than a limited right to use the website in accordance with these Terms.
6.3. Permitted Use: You may view, download and print pages from this website for your personal, non-commercial use only, provided that you keep all copyright and proprietary notices intact.
6.4. Prohibited Use: You must not, without our prior written consent:
a) copy, reproduce, modify, adapt, translate, distribute, publish, transmit, broadcast, display, perform, republish, or create derivative works from the Content;
b) use any of our branding (including "Pulse Social" and "Creating a Sporting Smile") in a manner that suggests affiliation, endorsement, partnership or employment (including on social media profiles) unless expressly authorised by us in writing;
c) scrape, harvest, data-mine, or systematically extract data/content from the website (including by automated means);
d) remove, obscure or alter any copyright, trade mark or other proprietary notices.
6.5. Trade Marks: "Pulse Social Sports Group CIC", "Pulse Social" and associated logos and marks are trade marks and/or trade dress of Pulse Social Sports Group CIC (whether registered or unregistered). Any unauthorised use is strictly prohibited.
6.6. User Submissions: If you submit any content to us (including testimonials, messages, photos, or comments), you grant us a worldwide, royalty-free, non-exclusive licence to use, reproduce, publish and display that content for the purpose of operating, promoting and improving our services, subject to applicable law and our Privacy Policy. You confirm you have the necessary rights and permissions to grant this licence.
7.1. From time to time, this website may also include links to other websites (such as local authorities or partner organisations). These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8.1. Website Information Disclaimer: While we strive for accuracy, Pulse Social Sports Group CIC does not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. Content is provided for general information only and is not medical, safeguarding, therapeutic, or professional advice.
8.2. Assumption of Risk (Sports Activities): You acknowledge that participation in sport and physical activity involves inherent risks (including physical injury, illness, property damage and, in rare circumstances, serious injury or death). By booking or participating (or allowing a child/participant to participate), you voluntarily accept these risks and agree to follow all instructions given by our coaches and staff.
8.3. Health & Medical Responsibility: You (and/or the parent/guardian or organiser) are responsible for ensuring that participants are medically and physically fit to take part, and for informing us in advance of any relevant medical conditions, allergies, medications, support needs, behavioural triggers, or reasonable adjustments required. We may refuse participation where, in our reasonable opinion, participation would be unsafe.
8.4. Safeguarding / Supervision: Unless we confirm otherwise in writing, parents/guardians (or group organisers) remain responsible for appropriate supervision outside of coached activity time, including during arrival, departure, breaks, toilet trips and at venues we do not control.
8.5. Exclusions We Do Not Make: Nothing in these Terms excludes or limits our liability for:
a) death or personal injury caused by our negligence;
b) fraud or fraudulent misrepresentation; or
c) any other liability which cannot be excluded or limited under applicable law.
8.6. Liability Limits (To the Maximum Extent Permitted by Law): Subject to clause 8.5, we will not be liable for any loss or damage arising from or in connection with:
a) participation in Activities where not caused by our proven negligence or breach of duty;
b) any pre-existing medical condition or failure to disclose relevant information;
c) loss of or damage to personal belongings, equipment, vehicles or valuables brought to Activities (participants bring items at their own risk);
d) acts or omissions of third parties (including venue providers, suppliers, or other participants);
e) delays, cancellations or changes due to events beyond our reasonable control (including weather, venue closure, transport disruption, disease outbreak, or government guidance).
8.7. No Indirect Loss: Subject to clause 8.5, we will not be liable for any indirect, special or consequential loss, or for loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss of anticipated savings.
8.8. Aggregate Cap: Subject to clause 8.5, our total aggregate liability to you arising out of or in connection with the website and/or any Activity (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall be limited to the total fees paid by you for the relevant booking giving rise to the claim.
9.1. Your use of this website and the submission of any personal data is governed by our Privacy Policy, which is compliant with the UK GDPR. Please refer to our Privacy Policy for details on how we collect and protect your information.
10.1. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.11.
If you have any questions about these Terms and Conditions, please contact us at:
Pulse Social Sports Group CIC
Website: www.pulsesocial.co.uk
Email: info@pulsesocial.co.uk
Copyright © 2026 Pulse Social Sports Group CIC - All Rights Reserved.
Company Number 11954265. Private Company Limited By Guarantee.